I have tried reaching this company twice in the past week. No return phone calls & I am a subscriber.
Don't know what's going on but it doesn't bode well for their customer service.
The food arrives frozen as expected, it thaws reasonably fast, but most importantly my dog wolfs it down and has no GI issues following that (which is important to me as the poop-picker-upper).
Our senior puppers who is almost 14 seems to like it a lot. Great stuff!